Don Miller has some ideas on discourse, which I would like to aspire to. (I said aspire, people.)
First, Five Principles of Civil Discourse.
And then How to Not Really Win an Argument.
On the lighter side, Stephan Pastis deals with hate mail in a way that I only wish I thought of. I think he wins the argument.
Eh, forget Miller's crap; I aspire to be Stephan.
Just my thoughts,